New Articles

  1. Proof of Zero Balance for Insurance Claims

    When submitting an insurance claim, you could be asked to provide a Proof of Zero Balance. Insurance companies request this documentation to verify that a medical bill was paid before reimbursing a client. Please provide the following documents to ...
  2. Hiding Animal Information on Client Portal

    By default, the Client Portal shows information for all of your animals. If you do not want to show one of your animals, the Client Portal allows you to hide their information. Steps to Hide Animal Information on Client Portal 1) Go to your User P...
  3. RDVM Portal

    The RDVM Portal was released in 2019, allowing veterinarians access to visit information for patients they refer. It provides improved management and communication options, with a user experience tailored for referring veterinarians. Previously, ...
  4. SMS Appointment Reminders

    NOTE: This information is currently only applicable to the UC Davis VMTH, not the San Diego Clinic You can now sign up to receive SMS appointment reminders with your client portal account. To opt in for these reminders visit your profile page. On...
  5. Downloading Imaging Studies from Ambra

    When you receive an email link from Ambra Health, you can view the individual studies online for 90 days. After 90 days, the studies will be removed automatically.  Downloading Studies To download studies to store permanently follow these steps:...
  6. Visit Invoices

    Visit invoices are now available in the Client Portal! Once the patient has been discharged and the visit is finalized, a link to the invoice can be found in the visit list. The invoice can also be access from the Visit Information link. ...
  7. Questions and Feedback

    You can send any questions or feedback about the website, or report any technical issues, by using the Feedback link at the top of the page. If you have questions about your bill, or need assistance paying, please call us. UC Davis VMTH 530-752-...
  8. Sending A Message

    You can send messages to our clinical team about a recent visit (last 90 days), or about a specific animal that is registered as a patient. Message Regarding a Recent Visit You can send messages to our clinical team about a recent visit via the Cl...
  9. Sending a Message

    You can send messages to our clinical team via the RefVet Portal by following these steps: Navigate to the Messages section Click the 'Send New Message' button Select the Patient Select whether the message is in reference to a specific visit....
  10. Viewing Referred Visits & Appointments

    Selecting your Records You can use the filter tools at the top of the 'Visits' page to control the collections of visits you see. This page will include both past visits and upcoming appointments. Record Availability Full details for a Visit are ...