When submitting an insurance claim, you could be asked to provide a Proof of Zero Balance. Insurance companies request this documentation to verify that a medical bill was paid before reimbursing a client.
Please provide the following documents to your insurance company for proof of zero balance. As a reminder, our invoices do not update to show a zero balance once closed.
Itemized Invoice
This can be found on the Client Portal under the Visits tab or the Billing tab. On the Visit tab, click the "Visit Invoice" link to download a PDF of the Itemized Invoice. On the Billing tab in the visits section, click the visit number in the left-most column to download the PDF.
Payment Receipts
You can get the Payments Receipts in different ways, depending on how you submitted payment.
- If you paid at checkout, you should have received a receipt from the cashier.
- If you paid through the portal, you should receive a receipt in an email.
- If you are unsure how you paid or are having trouble finding the receipt, you can request a copy from Client Services. Please email vmcbilling@ucdavis.edu or message through client portal and provide your client number or phone number to locate your account.
Account Summary
This can be found by going to the Billing Tab and clicking on the "Recent Transactions" button. Then click on the "Print Account Summary" button to get a copy of your Account Summary. You can also use Browser Print to get a copy.
